UX/UI Designer / User Researcher – SC Cleared

Ref: BBBH68477_1791554626

UX/UI Designer / User Researcher – SC Cleared

Whitehall Resources currently require an experienced UX/UI Designer and User Researcher to work with a key client.

**Please note this falls inside IR35 and requires ACTIVE SC Clearance**

Job Description:
The UX/UI/UR Designer & User Researcher is responsible for ensuring that digital products and services dare user-centred, intuitive, accessible, and aligned to business outcomes.
Working across Power Platform, ServiceNow, and other digital services, the role combines user research, service understanding, interaction design, and visual design to create high-quality user experiences that drive adoption, efficiency, and user satisfaction.
The successful candidate will work collaboratively with business stakeholders, developers, architects, business analysts, and end users to understand user needs, validate assumptions, and design solutions that balance user experience, business objectives, and technical constraints.

Key Responsibilities
User Research
* Plan and conduct user research activities including interviews, workshops, surveys, observation sessions and usability testing.
* Develop user personas, user journeys, empathy maps and service blueprints.
* Identify user pain points, opportunities and unmet needs.
* Analyse qualitative and quantitative data to generate actionable insights.
* Present findings and recommendations to stakeholders in a clear and engaging manner.
UX Design
* Create user flows, wireframes, prototypes and interaction designs.
* Define intuitive navigation structures and user journeys.
* Design solutions that reduce complexity and improve task completion.
* Apply user-centred design principles throughout the product lifecycle.
* Validate designs through testing and iterative feedback.
UI Design
* Produce high-fidelity user interface designs and design assets.
* Ensure consistency with client branding, design systems and accessibility standards.
* Create responsive designs for desktop and mobile experiences.
* Work closely with development teams to support implementation and maintain design quality throughout delivery.
Skills & Experience
* Identify opportunities to improve products, services and user adoption.

Skills & Experience

Essential
* Experience in UX design, UI design and user research.
* Strong understanding of User-Centred Design (UCD) principles.
* Experience designing digital products, applications or services.
* Ability to create user journeys, wireframes and interactive prototypes.
* Experience conducting user interviews, workshops and usability testing.
* Strong stakeholder management and workshop facilitation skills.
* Excellent communication and presentation skills.
* Experience using tools such as Figma.

Desirable
* Experience within Government, Defence or highly regulated environments.
* Experience with Power Platform, ServiceNow or enterprise applications.
* Knowledge of GDS Service Standard and accessibility requirements.
* Understanding of Service Design and Business Analysis practices.
* Experience working within Agile delivery teams

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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