User Researcher

Ref: BBBH68410_1790943162

User Researcher

Whitehall Resources are currently looking for a User Researcher based in Shropshire for an initial 6 month contract.

*** INSIDE IR35 ***

Job Spec:
The successful candidate will help uncover user needs, identify barriers to adoption, and provide evidence-based recommendations that inform future service improvements and investment decisions.

The engagement may subsequently expand into broader Security Console research and service design activities.

Key Responsibilities:

• Plan and conduct user research activities across discovery and design phases.
• Analyse existing research, service data and stakeholder insight.
• Understand user behaviour and routes into the Security Console service.
• Develop journey maps, personas and research artefacts.
• Identify user needs, pain points and opportunities for improvement.
• Support testing and validation of design concepts and prototypes.
• Present findings and recommendations to stakeholders in a clear and compelling manner.
• Collaborate closely with product, design, business analysis and delivery colleagues.

Essential Skills:

• Proven experience delivering user research within multidisciplinary Agile teams.
• Strong qualitative research skills, including interviews and usability testing.
• Experience synthesising research findings into actionable recommendations.
• Ability to communicate effectively with a wide range of stakeholders.
• Experience creating journey maps, personas and insight reports.
• Strong analytical and problem-solving skills.

Desirable Skills:

• Experience working within government or highly regulated environments.
• Familiarity with GDS standards and user-centred design practices.
• Experience of digital identity, security, fraud prevention or account management services.
• Experience supporting discovery and service transformation initiatives.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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