Contract

Senior Dynamics 365 Developer

Ref: BBBH66544_1775727059

Sweden

Microsoft Dynamics 365 Developer

Whitehall Resources currently require an experienced Dynamics 365 Developer to work with a key client

Skills:
● 7+ years of experience as a Microsoft Dynamics 365 consultant and/or developer
● Strong, hands-on experience with Dynamics 365 Customer Insights – Journeys (Real-Time Marketing)
● Proven experience designing and delivering complex customer journeys in enterprise environments
● Solid understanding of CRM data models and customer lifecycle management
● Experience with Dynamics 365 integrations and enterprise landscapes
● Experience with the Power Platform (Power Apps, Power Automate, Power BI); Customer Insights (Data) experience is a plus
● Experience working with Customer Insights Data is bonus
● Experience working in international, multi-country projects
● Strong analytical, communication, and stakeholder-management skills
● Proactive, advisory mindset with the ability to work independently
● Fluency in English (spoken and written)
● Swedish is bonus

About the role:
For several ongoing and upcoming initiatives, we are looking for an external Senior Microsoft Dynamics 365 Customer Insights – Journeys Specialist who will work on multiple projects across Sweden, the Netherlands, and Germany.

Role description:
As a Senior Dynamics 365 Customer Insights – Journeys Specialist, you act as a trusted expert for customer engagement and marketing automation solutions. You combine deep functional knowledge of Customer Insights – Journeys with strong technical understanding and advisory skills, enabling teams to design and deliver high-quality, scalable customer journeys across markets.
You will work in international, agile teams and collaborate closely with business stakeholders, product owners, architects, and development teams.

Key responsibilities:
● Acting as a subject-matter expert for Dynamics 365 Customer Insights – Journeys
● Analyzing complex customer, marketing, and business requirements across multiple countries
● Translating requirements into scalable customer engagement and journey solutions
● Designing, configuring, and optimizing:
◦ Real-time customer journeys
◦ Event-based and trigger-driven interactions
◦ Segmentation and audience management
◦ Email, SMS, push notifications, and other outbound channels
● Implementing and optimizing consent, preference, and subscription management in line with GDPR and country-specific regulations
● Designing functional and technical solutions aligned with Sales, Customer Service, and external platforms
● Supporting and designing integrations between Customer Insights – Journeys and other enterprise systems (e.g. websites, data platforms, external tooling)
● Ensuring data quality, performance, and reusability of journey components
● Working in an agile delivery model and taking ownership of end-to-end outcomes
● Coordinating and aligning work across multiple projects and international stakeholders
● Providing guidance and functional leadership to other consultants and developers
● Creating clear documentation and supporting knowledge transfer and adoption
● Proactively advising on improvements, best practices, and roadmap decisions within the Customer Insights domain

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.