Content Designer

Ref: BBBH68501_1791965383

Content Designer

Whitehall Resources are looking for a Content Designer. This role is hybrid working with 2 days per week onsite in either Shropshire or West-Sussex, and the remainder remote working, for an initial 3 month contract.

***Inside IR35***

Job Description:

• Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services.
• Reports to Scrum Master, Product Lead and Digital Service Manager.
• Writes high quality content for the clients new digital services that will encourage people to use them.
• Also collaborates with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
• Will make complex language and processes and make them simple to understand.
• Develop content in such a way that it will encourage people who rarely go online to use it.
• Will build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
• Will communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
• Leads on all aspects of Content Design.

Tasks include:

• Research of subject.
• Discussion with stakeholders and experts.
• Initial drafts of content to fit with UX design.
• Collaborating with user-researchers to test customer understanding.
• Iterating content.

Experience/skill sets include:

• Excellent communication and interpersonal skills.
• Experience of writing for the web, with proven ability of creating content that is accessible and usable.
• Experience of user-centred design. Proven experience in using metrics and user feedback to define/refine content.
• Experience in choosing the best format for displaying information to the user Knowledge of the business.
• Proven experience of working within a web, online and digital environment.
• Experience in working with content management and publishing systems.
• Proficient in writing Markdown.
• Candidate will ideally have knowledge of CESA.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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