User Researcher

Ref: BBBH68405_1790925894

User Researcher

Whitehall Resources are currently looking for a User Researcher on a Remote basis for an initial 3 month contract.

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Role Overview
We are looking for User Researcher to support multidisciplinary Agile teams in understanding user needs and improving digital services. You will assist in planning and conducting research, analysing findings, and helping teams make evidence-based, user-centred decisions. Experience working within a data-focused environment would be advantageous.

Key Responsibilities:

• Plan and deliver user research activities with support from senior researchers.
• Conduct qualitative and quantitative research using appropriate methods.
• Test prototypes, concepts, and live services with users.
• Analyse research findings and identify actionable insights.
• Present research outcomes to project teams and stakeholders.
• Help ensure user needs influence design and product decisions.
• Work collaboratively with designers, developers, analysts, and product managers.
• Promote user-centred design principles across Agile teams.
• Build relationships with stakeholders and support knowledge sharing.

Essential Skills & Experience:

• Experience supporting user research, UX research, customer insight, or a related field.
• Understanding of qualitative and quantitative research methods.
• Strong analytical, communication, and presentation skills.
• Ability to synthesise findings into clear recommendations.
• Experience working collaboratively within teams.
• Passion for user-centred design and continuous improvement.

Desirable Skills:

• Experience working in Agile delivery environments.
• Exposure to GDS or public sector digital services.
• Experience researching data-driven products, analytics platforms, reporting tools, or data services.
• Understanding of how users interact with and consume data.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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