Senior QA Engineer

Ref: BBBH66588_1776250073

Senior QA Engineer

Whitehall Resources are currently looking for a Senior QA Engineer based in Berkshire 1 day a week, remainder remote for an initial 6 month contract.

*** INSIDE IR35 ***

Main Responsibilities:

• Design test plans covering voice IVR/IVA, web journeys, mobile apps (iOS/Android), live chat with unified ID&V and business rule validation
• Create test cases for intent capture, account ambiguity handling, multi-intent resolution across all channels
• Execute functional, regression, integration testing across telephony platforms, web browsers, mobile emulators/devices, chat platforms
• Validate channel-specific IVA behaviour matches requirements:
• Voice: Intent first, ASR/NLU accuracy, generic clarification prompts
• Web/App: Intent detection, UI validation, form handling
• Chat: Conversational flow, typing indicators, fallback handling
• Test cross-channel continuity (voice → app → web → agent handoff)
• Perform log analysis across ASR/NLU logs, web analytics, app telemetry, chat transcripts
• Design A/B test scenarios comparing prompts/journeys across voice prompts, web copy, app UX, chat flows
• Validate channel-specific KPIs: voice containment %, web conversion, app session time, chat resolution rate

Key Skills:

• Proven work experience in both Automation and Manual testing and software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools
• Experience working in an Agile/Scrum development process

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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