Contract

CMDB Application Developer & Reporting Specialist – SC Cleared

Ref: BBBH68210_1789115973

Stevenage, Hertfordshire

Whitehall Resources currently require an experienced CMDB
Application Developer & Reporting Specialist to work with a key client.

**Please note this role requires active SC Clearance and Falls INSIDE IR35**
We are seeking an experienced CMDB Application Developer & Reporting Specialist to design, develop, and maintain a centralized Configuration Management Database (CMDB) solution supporting IT Service Management processes.
The successful candidate will be responsible for developing business applications, automating data collection, implementing dashboards, and delivering actionable reporting and KPI monitoring capabilities to improve service quality, operational efficiency, and governance.
The solution may be built using Google Workspace technologies (AppSheet, Apps Script, BigQuery, Looker Studio) or equivalent platforms such as Microsoft Power Platform, ServiceNow, or custom web development frameworks.
Key Responsibilities:
Application Development
Design and develop a CMDB management application.
Create user-friendly interfaces for Configuration Item (CI) management.
Develop workflows for CI lifecycle management.
Implement data validation and integrity controls.
Integrate multiple data sources through APIs and connectors.
Automate data collection and synchronization processes.
CMDB Management
Define and maintain CMDB data models.
Ensure data accuracy, completeness, and consistency.
Develop CI relationship mapping capabilities.
Support asset, infrastructure, application, and service inventories.
Implement governance and audit mechanisms.
Reporting & Analytics
Develop operational and executive dashboards.
Implement KPI and SLA reporting.
Create automated reporting schedules.
Design real-time monitoring and performance indicators.
Deliver trend analysis and predictive insights.
KPI Management
Develop and maintain indicators such as:
CMDB Data Completeness
CMDB Data Accuracy
Environment Coverage
CI Health Scores
Data Freshness
Discovery Coverage
Service Mapping Coverage
Asset Compliance
Incident Impact Analysis
Change Success Rate
Automation
Develop automated notifications and alerts.
Implement scheduled reporting mechanisms.
Create exception management workflows.
Automate compliance and governance controls.
Support continuous CMDB health monitoring.
Required Skills & Experience
Technical Skills
Mandatory:
Application development experience (3+ years)
Database design and SQL
REST API integration
Data modelling
Reporting and dashboard development
KPI design and analytics
Preferred:
Google AppSheet
Google Apps Script
BigQuery
Looker Studio
Remedy CMDB
Microsoft Power Platform
Power BI
Python
JavaScript
ETL/Data Integration tools
CMDB / ITSM Knowledge
ITIL Foundation or equivalent knowledge
Configuration Management processes
Asset Management
Service Mapping
Discovery tools
Data Governance
ServiceNow CMDB (preferred)
Soft Skills
Strong analytical mindset
Autonomous and proactive
Ability to translate business needs into technical solutions
Excellent communication skills
Stakeholder management
Continuous improvement mindset
Deliverables
CMDB application platform
Automated data collection mechanisms
Executive dashboards
Operational dashboards
KPI reporting framework
Technical documentation
User guides
Governance procedures
Nice-to-Have Experience
Airbus / aerospace environment
Large-scale enterprise infrastructure
Multi-supplier service delivery environments
Digital Workplace

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.