Test Manager – AI Enabled Helpdesk

Ref: BBBH61121_1720110296

Test Manager – AI Enabled Help Desk

Whitehall Resources currently require an experienced Test Manager to work with a key client

We are looking for a Test Manager to lead our teams to the successful delivery of the AI-Enabled helpdesk testing project for our internal customers. An experienced professional with the right mind-set and attitude who strives for close, collaborative, and empowered working environments, where individuals and teams can flourish.

The AI-Enabled Helpdesk project seeks to deliver a Unified Service Experience through the implementation of Moveworks working in combination with ServiceNow and enterprise platform landscape.

* Extensive experience in IT delivery, including experience of managing large scale testing portfolios
* Good Context Driven Testing knowledge and experience.
* Experience working in globally distributed team.
* Good knowledge and strong experience of multiple SDLC methodologies (Scrum, Kanban, SAFe, Waterfall, V-Model, etc) especially Agile and how Testing works within Agile projects
* Appreciation and awareness of testing AI technologies and solutions” or similar.
* Being able to lead large testing projects to successfully deliver for customers
* Experience in growing, managing testing projects (Testing as a Service)
* Experience working with a range of testing techniques, tools, process, and delivery methodology
* Knowledge of the advantages / limitations of test automation and knowledge of automation frameworks
* Experience of Session Based Test Management and different tools for assisting testing

* Experience of testing Help Desk implementations and technologies, specifically Moveworks
* Experience of creating and implementing Automation Test Strategy
* Experience of working with pharmaceutical software regulatory bodies
* Experience in non-functional testing – Performance, Security
* Work experience in Jira based Test management

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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    I would like to thank you very much for 2 years of cooperation with me and my company

    I have always found their consultants to be professional, knowledgeable, and most importantly, deliver to all agreed timelines, despite challenging circumstances.

    Whitehall are responsive, flexible and propose high quality candidates that fit within our budgets and project timelines

    The attitude, the relationship and the quality of the services definitely makes you guys different from other suppliers

    They always stayed close to us to make sure all needs were captured, and we were thinking ahead

    The candidates are always excellently suited to the position and are secured at rates which are lower than the market average

    The process was made simple by George who understood both needs of the clients

    Tomasz was knowledgeable about the market and did a thorough job of gathering information about the role before he began the search

    The efficiency and speed to deliver is brilliant

    Whitehall provides various services and resources to make the transition from interview to onboarding as smooth as possible

    Our collaboration with Whitehall Resources has proven to be instrumental in addressing our global SAP consultant resourcing needs