Contract

Service Management Operator

Ref: BBBH60768_1716549920
Sheffield, South Yorkshire

Service Management Operator

Whitehall Resources require a Service Management Operator to work with a key client on an initial 6 month contract.

*This role will involve on site work in Sheffield 2 days per week.

*Inside IR35.

Service Management Operator

Role Description:
* Service Monitoring: Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner.
* Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution.
* Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions.
* Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue.
* Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels.
* Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records.
* Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes.
* Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required.
* Compliance: Ensure all activities comply with company policies and regulatory requirements.
* Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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    I would like to thank you very much for 2 years of cooperation with me and my company

    I have always found their consultants to be professional, knowledgeable, and most importantly, deliver to all agreed timelines, despite challenging circumstances.

    Whitehall are responsive, flexible and propose high quality candidates that fit within our budgets and project timelines

    The attitude, the relationship and the quality of the services definitely makes you guys different from other suppliers

    They always stayed close to us to make sure all needs were captured, and we were thinking ahead

    The candidates are always excellently suited to the position and are secured at rates which are lower than the market average

    The process was made simple by George who understood both needs of the clients

    Tomasz was knowledgeable about the market and did a thorough job of gathering information about the role before he began the search

    The efficiency and speed to deliver is brilliant

    Whitehall provides various services and resources to make the transition from interview to onboarding as smooth as possible

    Our collaboration with Whitehall Resources has proven to be instrumental in addressing our global SAP consultant resourcing needs