Engagement Manager

Ref: BBBH62317_1732639951

Engagement Manager

Whitehall Resources currently require an experienced Engagement Manager to work with a key client

*Please note candidate must be willing to work via an Umbrella Company*

Job description:
* Align delivery direction, manage project relationships including seniors and set expectations through clear and accurate engagement reporting and communication, ensuring an appropriate level of escalation and governance. Provide top level cover for members of the EM team and deputise for Lead EM, ensure project planning and reporting standards are met.
* Help develop the Tax Admin Contract Delivery Area EM and delivery structure and capability. Proposal management: Good level of commercial awareness, develop and present business cases, feasibility and design proposals and ability to develop other EM’s in these skills. Proficient at managing the impacting and estimating process for proposals and change requests and supporting other EM’s.
* Resource and skills management: Work with resource managers to fully resource project and accurately forecast and record staffing demand and costs. Ensure that HR policies are adhered to and that team members are released when no longer required by the project. Mentor and coach others within the project team. Help and encourage EM’s to ensure that they are able to meet future demands for skills that are pertinent to the CDA. Forming close working relationships with resource management to fulfil requests in a timely manner. Agree assignments and provide reviews in a timely manner.
* Manage one or more projects and be able to drive forward change and continuous improvement and with excellent stakeholder and matrix management skills. Update of the Project Governance Plan, point of contact for Quality and Audit Compliance to Aspire Project Management standards. Working closely with finance and commercial teams to include different commercial models that meet the needs of clients.
* Client management: Identify and maintain professional relationships with key project stakeholders. Ensure regular formal checkpoints take place with the customer and that the client is kept appraised of progress on a regular basis. Take the role of a single point of contact for the customer and attend to any ad-hoc queries. Develop trusting and professional relationships at all levels of the client organisation. Seek new opportunities to improve the client business and generate revenue. Agree and monitor the engagement using the OTACE process and support other EM’s in doing this to a high standard.
* Schedule management: develop and maintain schedules in Clarity/Open Workbench. Financial management: Accountable for the project cost base, manage project costs and forecasts and present project costs and variances with required explanations at the monthly M review. Risk management: identify project and cross-project risks and dependencies.
* Change management: Manage change on the project ensuring that change is appropriately configuration managed. Identify the impactors for both customer and project initiated change requests and manage the production of accurate responses in a timely manner.
* Communication management: Produce and maintain the project governance plan and define the project RACI matrix and organisation structure. Chair regular project checkpoints and ad-hoc meetings. Report project progress to line management, client, stakeholders and the account leadership team. Where necessary, provide clear and concise escalations to specific parties
* Implementation management: Manage and direct the execution and implementation of the engagement. Ensure that the project completes the handover to Live process and engages service introduction. Raise the necessary RFC’s and present the project/delivery at the Change Approval Board. Agree client acceptance criteria and trial plans and ensure that the project meets the required targets. Complete the project close-down and ensure that the project evaluation review meeting is held in a timely manner and that any actions arising are completed
* Experience of project deliveries using various delivery frameworks essential, an appreciation of agile concepts, ideally previous experience of JIRA/Confluence. UPM, MS Office, MS Teams Understanding of agile delivery techniques e.g. Continuous Delivery/Integration, Test Driven Development, and associated tooling. Project Management tools. Application Lifecycle Management e.g. Atlassian Toolset. Strong requirements and business analysis skills, record in Agile methodologies & techniques. Good communicator.
* Ability to influence and coach others, Excellent team working skills, Strong understanding of the e2e process, Good client facing skills, Good conflict management and negotiation skills

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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